FAQs

  • The price is based on the size of your home, extra services you choose to include and cleaning service frequency.

  • We only accept debit and credit card payments.

  • A $50 deposit is charged when you schedule your service and will be deducted from your total. The remaining amount will be charged after the cleaning service is completed.

  • No, Clean & Tidy Spaces provides the cleaning supplies and equipment necessary to clean your home. When you schedule your appointment, please let us know if for a specific area you prefer that we use your products.

  • You will receive an ETA notification via text message when the cleaning technicians are on their way.

  • We ask that you please notify us at least 24 hours in advance if you must reschedule or cancel your appointment. Your $50 deposit will not be refunded if advanced notice is not provided.

  • If you have a pet, we kindly ask that you please keep your pet in a secure area and out of the way on cleaning day.

     If you are scheduling a Move-In/Move-Out Cleaning Service, please make sure your utilities are operating, as we require electricity and water to perform our service.

  • Yes, please notify us if you will not be present and let us know how we can access your home. You may expect to receive before and after pictures and videos to your email immediately following the service.

  • Generally, we send two cleaning technicians, but it depends on the size of your home and specific needs. We will confirm the number of technicians when you schedule your appointment.

  • For general surface areas, Clean & Tidy Spaces uses our own all-purpose cleaner which is created in-house and formulated with all natural and highly effective ingredients. Using natural cleaners comes with many benefits, including reducing exposure to toxic chemicals and they are biodegradable, which in turn promote a healthier and safer home and environment. However, while natural cleaners remove many germs from surfaces, they do not kill them. For this reason, conventional cleaning products are used on high-touched surfaces that need to be disinfected. We are happy to answer any questions you may regarding the products we use!

  • We offer weekly, bi-weekly, and monthly reoccurring cleaning services. The more frequent you schedule your reoccurring cleanings, the more your will save!

  • - We will not clean pests-infested homes, blood, feces, vomit, or urine

    - We will not clean chandeliers or delicate light fixtures

    - We will not remove heavy trash or break down boxes

    - We will not move heavy furniture and appliances

  • Once the cleaning service is completed, our Lead technician will request for your to do a walkthrough of your home to confirm you are fully satisfied. If you are not, the cleaning technicians will redo the problem area(s) at no additional charge.

    If you are not present during the time of the service, we ask that you please contact us within 24 hours to report any problem area(s). Our cleaning technicians will come out the next business day to redo the job at no additional charge.

  • Yes, we are insured. Also, to keep a safe work environment and ensure we have the most qualified and trustworthy people on our team, all our employees go through a background check and are randomly drug tested.

Please do not hesitate to contact us with any additional questions you may have. We can be reached via telephone at (832) 997-1521 or via email at contactus@clean-tidyspaces.com